Where we work: every province and territory

Rules every Canadian business shares

A few federal rules touch several levers in every province, and the diagnostic checks your business against them at a practical level. We link to the official sources and summarise; for advice on your situation, talk to a lawyer.

• Consent for commercial messages. The repeat and referral lever often involves emailing or texting past customers. Under Canada's anti-spam legislation, you generally need consent, must identify yourself and must offer a way to unsubscribe.
• Privacy. Customer lists and call recordings are personal information. The federal private-sector law applies in most of the country, while Alberta, British Columbia and Quebec have their own similar laws, as the Privacy Commissioner's summary explains.
• Honest prices. The offer lever is where pricing lives. The Competition Bureau treats advertising a price that leaves out mandatory fixed fees as drip pricing, so the price you show should be one a customer can actually pay.

West Coast

British Columbia is our home province: Vancouver is where the group is headquartered. The province mixes one dense, expensive metro region with an Interior and a North that behave like separate markets. In the Lower Mainland, findability and first impression are usually crowded and costly; outside it, response and reputation often decide who wins. Read the British Columbia page.

The Prairies

Three provinces where long winters and spread-out populations shape the levers. Alberta has two large, competitive cities; Saskatchewan and Manitoba each have one or two main centres surrounded by smaller towns where word of mouth carries far.

• Alberta: competition in Calgary and Edmonton puts pressure on offer and closing.
• Saskatchewan: smaller markets where reputation and repeat business count for a great deal.
• Manitoba: one dominant city and a long winter that tests capacity planning.

Central Canada

Ontario and Quebec sit side by side but run on very different rulebooks. Ontario's challenge is density: being findable and distinct among many competitors. In Quebec, language law makes French a central part of the first impression and findability levers for anyone selling to Quebec customers.

• Ontario: crowded markets where customer focus separates businesses that grow from those that merely stay busy.
• Quebec: French-language requirements, a distinct business culture and a strong local loyalty.

Atlantic Canada

Four provinces where markets are smaller, relationships are long, and the repeat and referral lever is often the strongest one an owner has. Distances and weather also make response and capacity matter more than city-based advice assumes.

• New Brunswick: Canada's only officially bilingual province, with three mid-sized centres.
• Nova Scotia: Halifax plus a long coastline of smaller communities.
• Prince Edward Island: a small, close market where everyone hears about everyone.
• Newfoundland and Labrador: a capital region and widely spaced towns, on its own time zone.

The North

Yukon, the Northwest Territories and Nunavut have small populations, long distances and costs that make capacity and numbers critical. Nunavut also has specific language requirements for businesses. The territories page covers all three.

How we work across time zones

Our hours are Mon–Fri 9–6 Pacific, so owners further east often book morning calls in their own time. Atlantic Canada is four hours ahead of Vancouver and Newfoundland four and a half. Tell us what suits you when you get in touch through the contact page. Pricing is the same everywhere and is set out on the pricing page.